XIZMAT KO‘RSATISH JARAYONLARINI BOSHQARISHDA RAQAMLI TEXNOLOGIYALARNING IQTISODIY SAMARADORLIGI

Authors

  • Pardayev Erkin Egamberdi o‘g‘li Sharof Rashidov nomidagi Samarqand davlat universiteti mustaqil tadqiqotchisi

Abstract

Mazkur maqolada xizmat ko‘rsatish jarayonlarini boshqarishda raqamli texnologiyalardan foydalanishning iqtisodiy samaradorligi tizimli yondashuv asosida tahlil qilinadi. Xizmatlar sohasida raqamli yechimlarni joriy etish orqali xarajatlarni qisqartirish, xizmat tezligi va sifati oshirish, mijozlar qoniqishini ta’minlash hamda boshqaruv samaradorligini kuchaytirish imkoniyatlari ilmiy asoslab beriladi.

References

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Published

06-03-2026

How to Cite

Erkin Egamberdi o‘g‘li, P. (2026). XIZMAT KO‘RSATISH JARAYONLARINI BOSHQARISHDA RAQAMLI TEXNOLOGIYALARNING IQTISODIY SAMARADORLIGI. «THE ECONOMY OF THE NEW UZBEKISTAN», 1(3). Retrieved from http://journals.nuu.uz/index.php/economyuzb/article/view/11216