MIJOZLARGA YOʻNALTIRILGAN RAQAMLI MARKETING ASOSIDA SAVDO XIZMATLARINI MODERNIZATSIYA QILISH

Authors

  • Toxirov Javlon Raximovich Buxoro davlat universiteti, Iqtisodiyot va turizm fakulteti, Marketing va menejment kafedrasi professori (PhD)

DOI:

https://doi.org/10.65451/iqtisodiyotuzb.v6i8.14229

Abstract

Ushbu maqolada mijozlarga yoʻnaltirilgan raqamli marketing asosida savdo xizmatlarini modernizatsiya qilish masalalari yoritilgan. Raqamli texnologiyalar, elektron tijorat, CRM tizimlari, Big Data va omnikanal marketing vositalari orqali mijozlar ehtiyojini aniqlash, xizmat sifatini oshirish hamda savdo korxonalarining raqobatbardoshligini kuchaytirish imkoniyatlari tahlil
qilingan.

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Published

06-08-2026

How to Cite

Javlon Raximovich , T. (2026). MIJOZLARGA YOʻNALTIRILGAN RAQAMLI MARKETING ASOSIDA SAVDO XIZMATLARINI MODERNIZATSIYA QILISH . «THE ECONOMY OF THE NEW UZBEKISTAN», 6(8). https://doi.org/10.65451/iqtisodiyotuzb.v6i8.14229